Description

We are looking for a sharp, analytically strong Business Analyst to join our team and work directly with our global clients. This is a BA role first — your core strength must be analysis: making sense of messy business problems, structuring requirements, and bringing clarity to what needs to be built. Alongside that, you'll work with our sales team during pre-sales and discovery, joining client calls and contributing to proposals and RFPs when needed.

Job Responsibilities

• Run discovery and requirement-gathering sessions with clients to understand their business processes, workflows, and pain points.
• Analyze business problems and structure them into clear, well-organized requirements. This is the core of the role.
• Document business, functional, and non-functional requirements in a clear, usable form.
• Join calls with the sales team during pre-sales and discovery, bringing analytical clarity to client conversations.
• Contribute to proposals and RFP responses where required, with accurate, well-structured content.
• Act as a point of contact between clients and internal delivery teams, keeping communication clear and expectations aligned.
• Effectively utilize AI tools to enhance requirement analysis, documentation, research, and overall productivity.
• Facilitate discussions between technical and non-technical stakeholders and help resolve ambiguity.
• Support project scoping and planning alongside project managers and technical leads.
• Participate in client meetings, demos, and reviews — presenting clearly and handling questions with confidence.

What We're Looking For

• Strong analytical acumen, the ability to break down vague, ambiguous problems into structured, workable requirements. This is non-negotiable and is the single most important quality for this role.
• 2 to 4 years of experience as a Business Analyst, or in a closely related role.
• Excellent verbal and written English. You can communicate clearly and professionally in writing and on calls.
• The ability to carry yourself well in a client conversation: composed, articulate, and able to think on your feet.
• Comfort working directly with international clients across different regions, time zones, and cultures.
• Comfort working alongside the sales team in pre-sales and discovery without losing the BA mindset.
• Solid documentation and presentation skills.
• Self-driven, organized, and able to manage multiple tasks without close supervision.

Technical Understanding

• A working understanding of the Software Development Lifecycle (SDLC) and how software projects are delivered.
• Familiarity with tools such as JIRA, Confluence, Figma, and Microsoft Office.
• Enough technical literacy to follow discussions around APIs, databases, and system design — you don't need to be an engineer, but you should be able to keep up.

Nice to Have

• Experience working with global clients
• Exposure to enterprise platforms such as AEM, Salesforce, SAP and other CMS, ERP, CRM Systems.
• Familiarity with any specific industry domain (e.g. retail, pharma, hospitality, real estate, FMCG).
• Experience in a software company, IT consultancy, or digital transformation environment.

Educational Requirement

• Bachelor's degree in Computer Science & Engineering (CSE), Business Administration (BBA), or a related field from a reputed institution.

• Attractive Salary for deserving candidates
• Medical Coverage
• Yearly Salary Review
• Weekly two holidays
• Provident fund
• Gratuity fund
• Two festival bonus
• Monthly Performance Bonus
• WPPF.